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Virtual Retail Assistant

This AI product agent acts as a digital assistant, specialising in specific product categories. Provides customers with expert knowledge and personalized recommendations.

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Why a Retail AI Agent
is Relevant Now

Evolving
Customer Expectations
Retailers face rising demands for personalized recommendations and real-time support.
Inconsistent
Customer Experience
In-store service can be hit-or-miss, with some retail staff lacking the time or training to assist effectively.
Limited Support Hours
Traditional support operates on fixed hours, missing opportunities after-hours.
Peak Period Surges
Seasonal spikes in demand overwhelm staff and systems.
Operational Inefficiencies
Manually handling repetitive tasks like answering FAQs wastes time and resources.
Limited Customer Insights
Traditional systems struggle to use real-time data effectively during customer interactions.

What Aitom Retail
AI Agent Can Do

Other Features

AI Agent Avatar

Pick Your Preferred AI Agent

Change the AI agents to fit your brand image or the product you are selling.

Multi-language Support

Multi-language Support

Aitom AI agent can converse in English, Chinese, Japanese and more.

Different Devices

Multi-Device Ready

Supports signages, tablets and mobile devices in landscape and portrait modes.

Different Devices

Flexible User Permissions

Assign role-based access to give the right tools to the right people, ensuring security and control.

Keep Reading: 
Retail AI Trends

Forbes

June 24, 2025
AI Is Transforming Retail. Here’s How Small Businesses Can Benefit.

AI is no longer just for big retailers—small businesses can now use it to streamline operations, predict demand, personalize customer experiences, and stay competitive.

View article

IMDA

March 21, 2025
AI bridges the gap between Singapore’s retailers and omnichannel shoppers

AI is helping local retailers deliver seamless, personalized experiences across online and offline channels. At Anewtech, we are proud to contribute to this growing ecosystem.

View article

Retail Asia

June 9, 2025
Retail AI: Bridging Innovation, ROI, and Customer Experience

Make AI a value-driven pillar of retail strategy, not just a novelty.

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Bain & Company

October 29, 2024
Gen AI Can Help Retailers Defy China’s Economic Slowdown

Explore how generative AI can serve as a strategic lever for Chinese retailers to counter current economic headwinds.

View article