First Tier:
Quick & Easy
Kick things off with an easy prompt (such as a rating or emoji) to encourage more customers to respond.
Most feedback tools stop at a star rating. We go further. Our Customer Service Agent uses a multi-tiered approach to capture both quick reactions and the "why" behind them.
First Tier:
Kick things off with an easy prompt (such as a rating or emoji) to encourage more customers to respond.
Subsequent Tiers:
Your team can follow up with more tailored questions based on the customer's response or your business needs.
The first tier is a quick, low-effort prompt (like a star rating or emoji), making it easy and fast for customers to respond. This reduces friction and boosts participation.
The subsequent tiers allow staff to customize questions, making customers feel heard.
The subsequent questions can be adjusted based on customer segments, responses or business needs, ensuring feedback collection remains relevant and effective.
Actively encourage user feedback to reduce staff workload, boost efficiency, and keep customers engaged without repeatedly asking for input.
Staff-guided follow-ups deliver personalized and relevant interactions that make customers feel valued.
Minimizes the need for large teams by streamlining manual feedback collection and analysis.
By collecting both quick ratings and detailed responses, businesses can better understand problems and know what to fix first.
Change the AI agents to fit your brand image or the product you are selling.
We also offer voice-based feedback for a cleaner, safer experience in high-traffic areas like public restrooms, where touch panels may pose hygiene risks.
The AI Agent collects real-time customer feedback without staff, turning responses into actionable insights to improve service and engagement.
Substack